Clients & Testimonials

Menzies Aviation is one of the world's largest ground service providers operating at over 200 locations on 6 continents. Since 2015, we have had a significant and ongoing relationship with Menzies Aviation, initially supporting and advising them on their Winter Operations and Aircraft Ground De & Anti Icing activities for their network.

We have undertaken and qualified their De-Icing instructors over several years and designed their De-Icing training material. As the relationship extended, we delivered Auditor training and undertook full Ground Operations Audits as an external quota of their internal '8 Pillar' programme. During 2018, we have delivered 6 audits in an 8 month period in the UK, North America and New Zealand. During the Summer of 2019, we also produced a new Ground De/Anti-Icing Manual (GDAM) for them. 

“Menzies Aviation has worked with Miles Aviation Consultancy Ltd on a number of projects over the last four years. Most recently Miles Aviation Consultancy Ltd assisted in the production of our updated and industry leading Ground Deicing/Anti-icing Manual (GDAM) to ensure we are ready for winter 2019/2020.”

— Jim Cree, GM Winter Operations, Menzies Aviation

We were approached by Jet Aviation during the summer of 2019 to provide assistance with starting up their new De/Anti-Icing operation at Zurich Airport.

Over the next 12 months we provided all levels of training, audits, documentation, training material and general support. Our main objective was to help achieve a high level of internal independence which we successfully completed in August 2020. 

They remain an important client for us and are delighted to continue to provide other levels of support for them through the next and hopefully many future seasons. 

“Miles Aviation Consulting Ltd has worked with Jet Aviation - Zurich Airport Branch helping to set up our new De Icing business. Simon and his team have been pivotal to help us develop and set high standards for our De Icing operation. They supported us from A to Z in this process. His know-how and teaching/training methods were very well taken by our team. Great commitment, responsiveness and flexibility, thank you!”

— Joao Martins, Senior Director / GM FBO Operations,
Jet Aviation

We have worked periodically with Novair since 2016 assisting them with various Ground Operations related technical training and providing De/Anti-Icing related advice and input for their operation within Scandinavia and their route stations.

“Novair has worked with Simon Miles and Miles Aviation since 2016 and has performed training in airside safety and several deicing training sessions for the management of our Ground Operations Department. Together with Miles Aviation, Novair has updated its deicing/anti-icing procedure to include the latest aviation requirements and standards.

Simon Miles' professional approach and long-time experience and hands-on knowledge from the airline industry has really helped us to set up the tailored training that has been required.

We look forward to working with Miles Aviation in the future as they cover almost all areas under the responsibility of our Ground Operations Management System.”

— Peter Sandgren, Director Ground Operations, Novair

We started working with BCG in early 2017 and undertake work on an Associate basis with a specific focus on Ground Operations and Ground Handling projects, working with a variety of airline, airport operator, ground service provider and other clients globally.

BCG have significant global reach with an impressive client base. We have an ongoing relationship and have worked on approximately 25 projects in Europe, Russia, Middle East and USA for a wide variety of their clients during this time.

“It was a great pleasure to have Simon supporting our team on a ground handling project. He was instrumental in the success of the project not only because of his depth of hands-on knowledge and expertise on wide range of ground handling topics but also due to his responsiveness to the team requests and commitment to deliver value to the client.”

— Nikolay Yakovlev, Principal, Boston Consulting Group Moscow

“Over the last few years, BCG Airline and Airports teams across the globe have worked with Simon on several projects. Simon brings real, hands-on, deep expertise in ground handling, and is a pleasure to work with for our teams and clients”

— Dirk-Maarten Molenaar, Managing Director & Partner, Boston Consulting Group Amsterdam

We initially assisted WestJet in 2015 by providing some wide-body ground operations, expertise in preparation for their new Boeing 767-300 operation due to be introduced in late 2015 flying from Canada to both to Hawaii and London-Gatwick.

In early 2018 we were asked to return to Calgary to undertake some in depth ground handling 'differences' workshop sessions prior to the introduction of their new Boeing 787-9. This work was a combination of consultation and training, undertaken both remotely and on-site in Calgary.

“Working with Simon was an absolute pleasure – he is friendly, accommodating, patient. This is combined with his impeccable technical knowledge and expertise. We found incredible value in gaining expertise from Simon and appreciated his approach to successful learning within our team.”

— Oksana Tsvetkova, Manager Learning & Development - Airport Operations, WestJet Calgary

“I’ve had the opportunity to work with Simon on two occasions now and have been consistently impressed by his professionalism, expertise, and attention to detail. Simon creates an interactive and informative experience in his sessions ensuring that everyone’s questions and learning needs are addressed. His ability to customize his content to meet the needs of his client and audience leads to a high value experience for all participants. Simon has been an excellent resource for our airline as we work through new initiatives and the knowledge he has given us will no doubt help us achieve success.”

— Stephen Selinger, Manager - Ground & Winter Operations, WestJet and WestJet Encore Calgary